Last updated: June 17, 2026
This policy describes how XFMR Direct LLC (“we”, “us”) collects and uses information when you use xfmrdirect.com.
What We Collect
Information you provide: name, company, email, phone, billing/shipping address, and order or quote details when you purchase, request a quote, create an account, or contact us. Payment card details are processed by our payment processor (Stripe) and are not stored on our servers.
Collected automatically: device and usage data (IP address, browser type, pages viewed) via cookies and similar technologies, including analytics services such as Google Analytics.
How We Use It
To process orders, quotes, and payments; arrange shipping; provide support and warranty service; send transactional messages about your orders and quotes; improve the site and our product offering; prevent fraud; and comply with legal obligations. We may send follow-ups related to quotes you request; you can opt out at any time.
Sharing
We share information only with service providers needed to run the business — payment processing (Stripe), shipping carriers, email delivery, analytics, and hosting — and when required by law. We do not sell your personal information.
Cookies
Cookies keep your cart working, remember preferences, and power analytics. You can control cookies through your browser settings; the cart requires them to function.
Retention & Your Choices
We retain order records as required for tax, warranty, and legal purposes. You may request access to or deletion of your personal information (subject to legal retention requirements) by emailing [email protected].
Contact
XFMR Direct, 1209 Mountain Road Pl NE # 6727, Albuquerque, NM 87110 · (575) 228-1390 · [email protected]