Last updated: July 20, 2026
This policy describes how XFMR Direct LLC (“we,” “us”) collects, uses, and protects information when you use xfmrdirect.com.
Information We Collect
Information you provide. Name, company, email, phone, billing/shipping address, and order or quote details when you make a purchase, request a quote, create an account, or contact us. Payment-card details are processed by our payment processor (Stripe) and are not stored on our servers.
Information collected automatically. When you visit the site we automatically collect device and usage data — including your IP address, browser type and version, time zone, the pages you view, and how you interact with the site — through cookies and similar technologies, including analytics services such as Google Analytics.
How We Use Your Information
To process orders, quotes, and payments; arrange shipping; provide support and warranty service; send transactional messages about your orders and quotes; improve the site and our product offering; prevent fraud; and meet legal obligations. We may send follow-ups related to a quote you request.
Sharing
We share information only with the service providers needed to run the business — payment processing (Stripe), shipping carriers, email delivery, analytics, and hosting — and where required by law. We do not sell your personal information.
Cookies
This site uses cookies to keep your cart working, remember preferences, and support analytics. Required cookies are necessary for the site to function (the cart will not work without them). You can accept or decline optional cookies through your browser settings.
Your Choices & Consent
If you have provided personal information and later change your mind, you may withdraw your consent, or request access to or deletion of your information (subject to records we must retain for tax, warranty, and legal purposes), by emailing contact@xfmrdirect.com.
Data Retention & Security
We retain order records as required for tax, warranty, and legal purposes, and we use reasonable safeguards to protect the information in our care. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our site may link to third-party websites. We are not responsible for the privacy practices or content of sites we do not operate.
Children’s Privacy
Our site is intended for business and professional use and is not directed to children under 18. We do not knowingly collect information from children.
Changes
We may update this policy from time to time. Continued use of the site after a change constitutes acceptance of the updated policy.
Contact
XFMR Direct LLC · 1209 Mountain Road Pl NE, STE R, Albuquerque, NM 87110 · (575) 228-1390 · contact@xfmrdirect.com